#Cloudberry backup enterprise edition nr how to#
#Cloudberry backup enterprise edition nr install#
#Cloudberry backup enterprise edition nr archive#
#Cloudberry backup enterprise edition nr full#

In this architecture, we use Kinesis Firehose to capture Amazon Connect CTRs as raw data in an Amazon S3 bucket. You can enable this feature by reviewing our documentation. For example, this information might include the start and end time of a call, which agent handled the call, which queue the user chose, queue wait times, number of holds, and so on. CTRs are data streams in JSON format, and each has information about individual contacts. In this solution, Amazon Connect exports its contact trace records (CTRs) using Amazon Kinesis. The following diagram illustrates the solution. We make use of an Amazon Connect data stream and create an end-to-end workflow to offer an analytical solution that can be customized based on need.

#Cloudberry backup enterprise edition nr how to#

In this blog post, we focus on how to get analytics out of the rich set of data published by Amazon Connect. In addition, customers can extend Amazon Connect capabilities by using AWS products and the breadth of AWS services. There are several advantages of building your contact center in the AWS Cloud, as described in our documentation. You can do this without having to provision any kind of hardware. Because we made it available as an AWS service, you can now enable your contact center agents to make or receive calls in a matter of minutes. Using this system, associates have millions of conversations with customers when they inquire about their shipping or order information. This service is built based on the same technology that empowers Amazon customer service associates. Last year, we released Amazon Connect, a cloud-based contact center service that enables any business to deliver better customer service at low cost.

It really shines with its cloud support and is ideal if you don't want to be tied to one provider.Post Syndicated from Luis Caro Perez original Choosing simple mode backed up our data natively, after which we could use Explorer to view our NAS repository and restore selected files.Ī central console would make it easier to administer multiple systems, but Cloudberry Enterprise Backup scores well for ease of use and hybrid backup features. We could apply encryption to file account backups and, for additional security, CEB doesn't store the key (so make sure you record it). Restores from the NAS share were fast, too, with our 25GB test file recovered at an impressive 94MB/sec.

#Cloudberry backup enterprise edition nr full#

The initial full backup of a 25GB file to a NAS share averaged 51MB/sec and a 22.4GB mishmash of 10,500 files backed up at an impressive 61MB/sec. There's also an account type for FTP/ FTPS servers. These could be pointed at any storage our servers could see, which included IP SANs, NAS shares and other local volumes. We used the File account type for hybrid backups.

#Cloudberry backup enterprise edition nr install#

However, we had no problems securing our SQL Server 2014 databases, or running image-based and bare-metal backups of selected servers.Ĭloudberry's Enterprise Backup doesn't explicitly support Hyper-V or VMware, but we could install CEB inside our Windows virtual machines and use image backups to secure them, before restoring the image backups as Hyper-V or VMware virtual disks. We ran mail-store backups on our Exchange 2013 system running CEB, but brick-level backups aren't supported. A single perpetual licence costs 198, which drops to 165 each for five to nine licences and, of course, you'll need to factor in costs for cloud storage. It can also convert an image backup to an Amazon EC2 Windows Server instance for quick cloud disaster recovery.ĬEB doesn't have a central management console, and must be installed separately on every system you want to back up.

#Cloudberry backup enterprise edition nr archive#

Furthermore, we could have placed multiple files in one archive to reduce the number of cloud requests and cut costs by using Amazon's Reduced Redundancy Storage for non-critical data.ĬEB can back up data from a cloud vault to a local drive, and even from one cloud provider to another. The advanced mode offers up to AES-256 encryption and block-level backup, while the simple mode uses Amazon's server-side encryption and allows data to be accessed directly from the AWS Console.